SERVICE EXPERIENCE CHICAGO 2016
SYSTEMS OF CARE

Presented by

 

 

Systems of Care support some of the most critical aspects of our lives each day. Designing services for care have an impact on our health, relationships and our economy.  As of 2015, health care and financial services accounted for over 23% of the US GDP.   We believe Service Design is a design discipline uniquely equipped to co-create services that holistically solve problems. Our conference is focused on co-creating services that are desirable to the people involved, viable for the organization to deliver reliably over time across digital and physical moments in a system of care.   For two days we bring designers, start-ups, business leaders, social organizations and students together for education and inspiration on how to use Service Design to solve systematic problems.

Service Experience Chicago

 

August 25th-26th, 2016

General Assembly Chicago

444 N. Wabash Ave.

Chicago, IL 60611

SPONSORS

LEADERS

Luis Arnal

CEO & Co-founder

INSITUM

Birgit Mager

Co-founder & President

Global Service Design Network

Tenny Pinheiro

Founder

Hive Lab

Kristin Pardue

CEO

Rêve Consulting

Adam Conner

VP, Org. Design & Training

MadPow

Matt Van Der Tuyn

Manager of Design & Strategy

Penn Medicine Center for

Health Care Innovation

Katy Mahraj

Innovation  Manager

Penn Medicine Center for

Health Care Innovation

Carolina Garzon

Design Strategist

Penn Medicine Center for

Health Care Innovation

Erik Flowers

Principal Service Designer

Intuit

Megan Miller

Senior Service Designer

Stanford University IT

Erik Johnson

Sr. Mgr. of Design Strategy

Capital One

Kevin Heubusch

Content Design Lead

Fjord

Carolyn Rose

Director Research & Strategy

Insight Product Development

MOMENTS OF TRUTH
The systems of care we experience are shaped by culture, enabling and enhancing processes that everyone experiences, but rarely notices. Our workshops will show you how to recognize and co-create for these systems.
FINANCIAL HEALTH
Our program features talks and workshops focused on designing for the emotions felt when we experience financial services aimed at improving our financial health.

PROGRAM

Our conference is intentionally small with just 75 people. All of our workshops are capped at 25 people, to provide access to to the expertise of the workshop leaders(s) in an engaging setting. This program will be a work in progress until May 1st, 2016. We are working through final commitments and updating the program accordingly.
THURSDAY
FRIDAY

8:00 - 9:00

Sign-In & Coffee

8:30 - 9:00

Sign-In & Coffee

9:00 - 10:30

Keynote

Service Systems of Care

Birgit Mager, Global Service Design Network

9:15 - 10:00

Talk

Loose Change

Erik Johnson, Capital One

10:45 - 11:30

Talk

Getting Started in Service Design

Megan Miller, Stanford IT

10:15 - 11:00

Talk

Using Behavioral Economics to Design Service Experiences

Luis Arnal, INSITUM

11:30 - 12:00

Lunch*

11:00 -11:30

Lunch*

12:00- 2:00

Workshops (At registration you will need to pick one)

Transformation by Design: Managing the People Side of Change

Kristin Pardue & Ian Campbell, Rêve Consulting

Evidence Based Design

Carolina Garzon, Matt Van Der Tuyn, & Katy Mahraj, Penn Medicine Center for Health Care Innovation

Prototyping the Ask

Lindsey Masarik & Ryan Cummings, UPMC

Building a Service Design Toolkit

Megan Miller, Stanford & Erik Flowers, Intuit

11:30 - 2:00

Workshops (At registration you will need to pick one)

Designing A Service Personality

Kevin Heubusch, Fjord

Storytelling & Narrative in Service Design

Daniel Orbach & Steven Bennett, Moment

Experiential Prototypes

Carolyn Rose, Insight

Micropiloting Health Futures

Ann Hintzman, gravitytank

2:30 - 3:30

Talk

Alone and Unafraid: Life in the Service Design Jungle

Erik Flowers, Intuit

2:30 - 3:15

Talk

When "Reality" Isn't

Pam Nyberg, Humana

4:00 - 5:00

Talk

Building Creative, Collaborative Cultures

Adam Conner, MadPow

3:30 - 5:00

Keynote

Service Design: Breaking It Down

Tenny Pinheiro, Hive Lab

5:00 - 6:30

Closing Remarks & Happy Hour

5:30 - 6:30

Panel Discussion

* Lunch will be provided and coffee by Bow Truss in the morning.

** Workshops are capped at 25 people and will be filled on a first come first served basis at sign-in.